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STANDARD TERMS AND CONDITIONS OF SALE

Updated February 15, 2026.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us at sales@pulsemedicalsolutions.com. Please provide an order number and describe your concern/reason for return with the product. We'll provide you with additional directions to return the product(s).

Shipping

Please note, we can not ship our products internationally. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Warranty Service for New Products

All new merchandise sold by Pulse Medical Solutions LLC carry only those warranties made for them by their manufacturers (length of warranty and conditions vary by mfg). Pulse Medical Solutions LLC offers no additional warranties relating to new Products. For additional warranty service information and technical support questions for new products, please call the corresponding telephone number below based on the manufacturer and model of your equipment and/or accessories: +1 (609) 200-6440

Warranty Service for Recertified Products

At Pulse Medical Solutions LLC your satisfaction is our guarantee! All of our recertified products & repair services are backed by our standard 1-Year Warranty on Parts & Labor. Warranties contained herein do not apply to abuse, accident, acts of God, consumable parts, accessories, improper installation or operation and/or normal wear and tear or aging. For additional warranty service information and technical support questions, please call our Customer Service Department at 609-200-6440.